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GETELEVENAPP, INC., PRIVACY POLICY
 
GETELEVENAPP, INC. (the “Company”) is committed to maintaining robust privacy protections for its users.  Our Privacy Policy (“Privacy Policy”) is designed to help you understand how we collect, use and safeguard the information you provide to us and to assist you in making informed decisions when using our Service.  
 
For purposes of this Agreement, “Site” refers to the Company’s website, which can be accessed at https://getelevenapp.com or through our mobile application.

“Service” refers to the Company’s services accessed via the Site or mobile application.  Eleven is a single-purpose, end-to-encrypted-end communication app. Users can privately send voice messages to direct connections only, either through our website or native apps. Eleven promotes users to capture critical, teachable moments, and create safe spaces to have meaningful conversations.

The terms “we,” “us,” and “our” refer to the Company. “You” refers to you, as a user of our Site or our Service.

By accessing our Site or our Service, you accept our Privacy Policy and Terms of Use (found here: insert link to Terms of Use), and you consent to our collection, storage, use and disclosure of your Personal Information as described in this Privacy Policy.
 
I.               INFORMATION WE COLLECT

We collect “Non-Personal Information” and “Personal Information.” Non-Personal Information includes information that cannot be used to personally identify you, such as anonymous usage data, general demographic information, referring/exit pages and URLs, device types, preferences you submit and preferences that are generated based on the data you submit and number of clicks. Personal Information includes your full name, email, cell phone number, and chosen avatar or photo, company name, and work title which you submit to us through the registration process at the Site.
 
1.  Information collected via Technology

To activate the Service you do not need to submit any Personal Information other than your name, cell phone number, and email address. To use the Service thereafter, you will need to submit further Personal Information which may include a chosen avatar or photo,company name, and work title. However, in an effort to improve the quality of the Service, we track information provided to us by your browser or by our software application when you view or use the Service, such as the website you came from (known as the “referring URL”), the type of browser you use, the device from which you connected to the Service, the time and date of access, and other information that does not personally identify you. 

We track this information using cookies, or small text files which include an anonymous unique identifier. Cookies are sent to a user’s browser from our servers and are stored on the user’s computer hard drive. Sending a cookie to a user’s browser enables us to collect Non-Personal information about that user and keep a record of the user’s preferences when utilizing our services, both on an individual and aggregate basis. For example, the Company may use cookies to collect the following information:

  • Personalize Your Experience: Cookies help us remember your settings and preferences for future visits.
  • Analyze Website Usage: We use cookies to collect data on how our site is used. This helps us understand trends and improve site functionality.
  • Enhance Functionality: Cookies enable certain features on our site, ensuring smooth and efficient performance.
  • Provide Relevant Advertising: In some cases, cookies may be used to deliver advertisements tailored to your interests.

Third-Party Cookies

We may also use third-party cookies to support analytics and advertising. These cookies are managed by external partners, and their use is governed by the respective third parties' privacy policies.


Managing Cookies

You can control and manage cookies in various ways:

  • Browser Settings: Most browsers allow you to refuse or delete cookies through their settings. Please refer to your browser's help section for more details.\
  • Opt-Out Options: Some third-party cookie providers offer the ability to opt out of their cookie use. For more information, please visit the relevant third-party websites.

Please note that if you disable cookies, some parts of our product may not function as intended.

Updates to Our Cookie Policy

We may update our cookie policy from time to time to reflect changes in technology or legal requirements. Any updates will be posted on this page, and we encourage you to review this policy periodically.  By continuing to use our product, you consent to our use of cookies as described in this policy.

2.   Information you provide us by registering for an account

In addition to the information provided automatically by your browser when you visit the Site, to become a subscriber to the Service you will need to create a personal profile. Initial access to the service requires supplying  a first name and cell phone number, which is verified with a unique access code. Once you have access to the service, you may complete your profile by creating a username, and supplying additional information, such as your last name, profile avatar or photo, email address, company, and title.

By registering with the Service, you are authorizing us to collect, store and use your Personal Information  in accordance with this Privacy Policy.
 
3. Children’s Privacy

The Site and the Service are not intended to be used by anyone under the age of 18. The Site does not knowingly collect or solicit information from anyone under the age of 18, or allow anyone under the age of 18 to sign up for the Service. In the event that we learn that we have gathered personal information from anyone under the age of 18 without the consent of a parent or guardian, we will delete that information as soon as possible. If you believe we have collected such information, please contact us at hello@getelevenapp.com.
 
II.             HOW WE USE AND SHARE INFORMATION

Personal Information:

Except as otherwise stated in this Privacy Policy, we do not sell, trade, rent or otherwise share for marketing purposes your Personal Information with third parties without your consent. We do share Personal Information with vendors who are performing services for the Company, such as the servers for our email or SMS communications to facilitate logging into the Service. Those vendors use your Personal Information only at our direction and in accordance with our Privacy Policy.

In general, the Personal Information you provide to us is used to help us communicate with you. For example, we use Personal Information to contact users in response to questions, solicit feedback from users, provide technical support, and inform users about promotional offers.

We may share Personal Information with outside parties if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to meet any applicable legal process or enforceable governmental request; to enforce applicable Terms of Service, including investigation of potential violations; address fraud, security or technical concerns; or to protect against harm to the rights, property, or safety of our users or the public as required or permitted by law.

Non-Personal Information

In general, we use Non-Personal Information to help us improve the Service and customize the user experience. We also aggregate Non-Personal Information in order to track trends and analyze use patterns on the Site. This Privacy Policy does not limit in any way our use or disclosure of Non-Personal Information and we reserve the right to use and disclose such Non-Personal Information to our partners, advertisers and other third parties at our discretion.

In the event we undergo a business transaction such as a merger, acquisition by another company, or sale of all or a portion of our assets, your Personal Information may be among the assets transferred. You acknowledge and consent that such transfers may occur and are permitted by this Privacy Policy, and that any acquirer of our assets may continue to process your Personal Information as set forth in this Privacy Policy. If our information practices change at any time in the future, we will post the policy changes to the Site so that you may opt out of the new information practices. We suggest that you check the Site periodically if you are concerned about how your information is used.
 
III.           HOW WE PROTECT INFORMATION

We implement security measures designed to protect your information from unauthorized access. Your account is protected by unique, one-time access codes sent to your cell phone number or email address to facilitate logging into the service. We encourage you to log out of the Service to prevent unauthorized access to your account. We further protect your information from potential security breaches by implementing certain technological security measures including encryption, firewalls and secure socket layer technology. However, these measures do not guarantee that your information will not be accessed, disclosed, altered or destroyed by breach of such firewalls and secure server software. By using our Service, you acknowledge that you understand and agree to assume these risks.
 
IV.           YOUR RIGHTS REGARDING THE USE OF YOUR PERSONAL INFORMATION

You have the right at any time to prevent us from contacting you for marketing purposes.  When we send a promotional communication to a user, the user can opt out of further promotional communications by following the unsubscribe instructions provided in each promotional e-mail or SMS message. Please note that notwithstanding the promotional preferences you indicate, we may continue to send you administrative or transactional emails or SMS messages, including, for example, periodic updates to our Privacy Policy or subscription renewal notices.

V.             LINKS TO OTHER WEBSITES

As part of the Service, we may provide links to or compatibility with other websites or applications. However, we are not responsible for the privacy practices employed by those websites or the information or content they contain. This Privacy Policy applies solely to information collected by us through the Site and the Service. Therefore, this Privacy Policy does not apply to your use of a third party website accessed by selecting a link on our Site or via our Service. To the extent that you access or use the Service through or on another website or application, then the privacy policy of that other website or application will apply to your access or use of that site or application. We encourage our users to read the privacy statements of other websites before proceeding to use them.

VI.           CALIFORNIA PRIVACY RIGHTS

If you are a California resident, you may have certain rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA). This section describes your rights and how to exercise them.

Personal Information We Collect

In the past 12 months, we may have collected the following categories of personal information

  • Identifiers (such as your name, email address, and cell phone number)
  • Professional or employment-related information (such as your company name and job title.

We collect this information directly from you when you register, use our services, or interact with our platform.

Your California Privacy Rights

As a California resident, you have the right to:

  • Know what personal information we collect, use, disclose, and retain
  • Access a copy of the personal information we hold about you
  • Correct inaccurate personal information
  • Delete personal information collected about you (subject to certain exceptions)
  • Limit the use and disclosure of sensitive personal information (if applicable.

We do not sell or share your personal information with third parties for cross-context behavioral advertising.

How to Exercise Your Rights

You can access, update, or delete your information by logging into your account and navigating to your profile or account settings. If you need additional assistance, you may contact us at hello@getevelevenapp.com.

We will verify your identity before processing your request, and we may ask for additional information to do so. You may also designate an authorized agent to make a request on your behalf.

Non-Discrimination

We will not discriminate against you for exercising any of your CCPA/CPRA rights. This includes denying access to our services, charging different prices, or providing a different level or quality of service.
 
VII.         GDPR PRIVACY POLICY

Legal Basis for Processing Personal Data under GDPR

We may process Personal Data under the following conditions:

  • Consent: You have given your consent for processing Personal Data for one or more specific purposes.
  • Performance of a contract: Provision of Personal Data is necessary for the performance of an agreement with you and/or for any pre-contractual obligations thereof.
  • Legal obligations: Processing Personal Data is necessary for compliance with a legal obligation to which the Company is subject.
  • Vital interests: Processing Personal Data is necessary in order to protect your vital interests or of another natural person.
  • Public interests: Processing Personal Data is related to a task that is carried out in the public interest or in the exercise of official authority vested in the Company.
  • Legitimate interests: Processing Personal Data is necessary for the purposes of the legitimate interests pursued by the Company. 

In any case, the Company will gladly help to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Data is a statutory or contractual requirement, or a requirement necessary to enter into a contract.

Your Rights under the GDPR

The Company undertakes to respect the confidentiality of Your Personal Data and to guarantee you can exercise your rights. You have the right under this Privacy Policy, and by law if you are within the EU, to:

  • Request access to your Personal Data. The right to access, update or delete the information we have on you. Whenever made possible, you can access, update or request deletion of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you. This also enables you to receive a copy of the Personal Data we hold about you.
  • Request correction of the Personal Data that we hold about you. You have the right to have any incomplete or inaccurate information we hold about you corrected.
  • Object to processing of Your Personal Data. This right exists where we are relying on a legitimate interest as the legal basis for our processing and there is something about your particular situation, which makes you want to object to our processing of your Personal Data on this ground. You also have the right to object where we are processing your Personal Data for direct marketing purposes.
  • Request erasure of your Personal Data. You have the right to ask us to delete or remove Personal Data when there is no good reason for us to continue processing it. 
  • Request the transfer of Your Personal Data. We will provide to you, or to a third-party you have chosen, your Personal Data in a structured, commonly used, machine-readable format. Please note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
  • Withdraw Your consent. You have the right to withdraw your consent on using your Personal Data. If You withdraw your consent, we may not be able to provide you with access to certain specific functionalities of the Service.

Exercising of Your GDPR Data Protection Rights

You may exercise Your rights of access, rectification, cancellation and opposition by contacting us. Please note that we may ask you to verify your identity before responding to such requests. If you make a request, we will try our best to respond to you as soon as possible.

You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, if you are in the European Economic Area (EEA), please contact your local data protection authority in the EEA.
  
VIII. CHANGES TO OUR PRIVACY POLICY

The Company reserves the right to change this policy and our Terms of Service at any time.

We will notify you of significant changes to our Privacy Policy by sending a notice to the primary email address specified in your account or by placing a prominent notice on our site. Significant changes will go into effect 30 days following such notification. Non-material changes or clarifications will take effect immediately. You should periodically check the Site and this privacy page for updates.
 
IX.         CONTACT US

If you have any questions regarding this Privacy Policy or the practices of this Site, please contact us by sending an email to hello@getelevenapp.com.

Last Updated: This Privacy Policy was last updated April 2025.